Return Policy
PRODUCT CHANGE
If for any reason you are not completely satisfied with your order, we give you the right to change the product within 14 calendar days, starting from the day you receive your order.
Pursuant to Law 2251/1994 (as amended by K.Y.A. Z1-891 / 2013) the customer has the right to withdraw his electronic order within fourteen (14) calendar days from the receipt of the product, and for as long as it is in the condition in which it was delivered, ie that its packaging has not been unsealed or damaged. The order receipt must be returned together. Return costs are the sole responsibility of the customer.
Please note that the following rules must apply to the product you would like to change:
1. The product it should not have been opened from the package, it should not have been used and it needs to be returned with all its original packaging.
2. All requests for product change are checked in great detail upon arrival and will not be approved if the product is not in its original condition.
3. Make sure that for the product you will return to us through the courier company you have kept the shipping receipt.
4. You are charged with the shipping costs of the product by the courier company and the shipment is made at your own risk.
5. Do not return your product without first contacting the customer service department (lovespirit.gr@gmail.com or at 697 8945274)
6. For reasons of avoiding abuse but also to facilitate the procedures, you can not exchange a product for the second time for the same order.
In case of return of the products without change, you will be refunded the amount of money related to the value of the goods and not possible shipping, cash on delivery or bank charges.
Depending on a. the way you chose to pay for your order and b. the way they will be returned, your refund will be completed within 7-10 working days from the date we receive the products.
return products
You have the right to request a refund of the product you received for the following cases:
• You received the product with a defect.
If a product proves to be defective and must be returned, it must be sent by arrangement and within 2 days from the date of delivery (Return will be accepted only for products that are in their original condition, with their original packaging. Shipping costs in this case they charge the company Lovespirit bebe & baptism, provided that you use the courier company that we will suggest to you).
• We sent you a different product than the one you ordered.
In this case the product should not have been opened from its packaging and not used.
In the above cases, you will not be charged with the shipping costs, (provided that you will use the courier company that we will indicate to you.
In case you do not comply with the above conditions, our company may refuse any return and replacement.
For any problem that arises during your transaction with Lovespirit.gr and for its immediate settlement, please contact us either by e-mail at lovespirit.gr@gmail.com or by phone at 697 8945274